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Terms and Conditions

Terms and Conditions


14 Day Money Back Guarantee:


We can guarantee the high quality of our BassBudsTM UK products, therefore in the unlikely event that you are not completely satisfied with the quality of your BassBudsTM UK product, simply send your package with your BassBudsTM Returns Form and we will make the necessary arrangements to refund you. You will be responsible for the postal charges to return any item(s) back to us.


Delivery Terms:


We deliver to all UK addresses (including Northern Ireland) and the majority of countries worldwide.


Delivery is by an independent courier, you’ll find out which when you receive our confirmation email.


Standard delivery for the UK is Monday to Friday (excluding Bank Holidays), generally from 7am to 8pm, we aim to get your purchase to you within 3-5 working days. Please allow 4-7 working for extended Bank Holiday periods such as Christmas and Easter.


If your order is being delivered by courier you can track your parcel by clicking on the link in your order confirmation email. Delivery times internationally may vary.



You have 14 days from receipt of the package to test the product fully to see if it is a suitable purchase, after this period the "money back" guarantee is void.


The customer must then return their BassBudsTM UK product within 7 working days. A 'returns email instructions' can be sent by us - please email us at [email protected] for more instructions. After 7 days with product period your BassBudsTM UK product will remain the property of the customer.


Promotional offers

Please note that cashback offers are not to be used in conjunction with any discount voucher codes.



Please ensure that the BassBudsTM UK product (along with all the accessories) is returned in the original condition it was received.

If the BassBudsTM or accessories are damaged in any way, then the 'Money Back Guarantee' will become void.

Office Address:


BassBudsTM UK
Branston Court
Branston Street

B18 6BA

United Kingdom


+44 (0)121 523 5024

Privacy Policy:

What information we collect via the website

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

What the details we collect will be used for:

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws.

1. To process your order, to provide after sales service. (If we have to pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service, you will be notified beforehand).

2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours. We are completely dedicated to your total satisfaction

Acceptance of Terms:

By accessing the content of ('the Website') you agree to be bound by the terms and conditions set out herein and you accept our privacy policy.

If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations.

You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.

You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.


Electrobox Ltd. reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

Electrobox Ltd. have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

Limitation of Liability:

Electrobox Ltd. will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.

Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Electrobox Ltd., its employees or agents.


All intellectual property of Electrobox Ltd. such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Electrobox Ltd.

By using the Website you agree to respect the intellectual property rights of Electrobox Ltd. and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.


The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

The information contained with the Website is provided on an 'as is' basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.

We do not guarantee uninterrupted availability of the website and cannot provide any representation that using the Website will be error free.

Third Parties:

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content.

Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.


If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Governing Law and Jurisdiction:

This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.